“I can’t believe it”
For those of you who read yesterdays blog, and the very reasonable set of queries I sent them,
Thank you for your further email.
I am sorry to learn that you are dissatisfied with my colleague’s previous response. Unfortunately, there is nothing further I can add to what my colleague has already stated.
In the circumstances and in line with our Complaint Handling Process, may I respectfully suggest that you contact our Escalated Complaints Resolution Team, quoting your reference number xxxxxxx to escalate your complaint. The Escalated Complaints Resolution Team can be contacted via email at: firstname.lastname@example.org. Alternatively, you can write to: Escalated Customer Resolution Team, Royal Mail, PO Box 466, PLYMOUTH, PL9 7HJ.
For further details regarding our Complaint Handling Process, please visit our website by following this link: www.royalmail.com/personal/help-and-support/how-do-I-make-a-complaint.