If you have been reading my blog recently, you may have noticed that I have been “having a go” at the Royal Mail!
It all started with a small normal, everyday incident – I went to post some letters in my nearest post box, at 8am on Saturday 6 December, expecting them to be collected at noon, as usual. First Class letters would then have reached my customers by Monday morning – probably (smile).
Before you stop reading this, thinking its a yawn, there was a point to my making a fuss. I feared that local post boxes, with low volume use, would be withdrawn, after a “reasonable period”, by which time, no one would be using them because of the change in the collection policy.
The sorting office told me that the postmen & postwomen were losing hours and thus pay, because of the changes to collections, and delivery rounds ….. AND, in the UK, people have always supported the Royal Mail, because until recently it was publicly owned. It is now part-privatised, ie the government, and therefore you & me, still own some of the shares, which many of us will say, were sold too cheaply in the rush to Privatise.
Needless to say, it was a Conservative Policy, and they rushed it because they were afraid that the next government, should it be Labour, would not allow Privatisation. Who knows, these days, what kind of government we will get in May 2015 ?
The result is unsatisfactory to both parties. The government is still being asked to subsidise the service, whilst severe cuts are being made to it, and in my opinion, the promised investment in the service is NOT taking place. It also seems to me, that by bringing in a total newcomer to the Royal Mail to run it, something called “experience” has been lost. I’ve no knowledge of what its like working in Head Office, or on the “front line”, but I am assuming there is resentment on both sides within the service.
The new management have been tinkering with the postal rates, which are of course going up, but in particular the parcel rates have become a mess!
If, by any chance, you agree with me, could you please click the “LIKE’ button at the end of this blog, because, you will see below, that I have told them that I will be publishing their reply, and I am hoping they will actually see this blog! It doesn’t matter whether you live in the UK or not, “LIKES” are relevant to the Royal Mail, because they have a reputation abroad too. I will also be sending links to my MP and others.
This is a list of the blogs that particularly relate to this issue, in date order, just so you know what I’m talking about, you don’t need to read all of them, but I do recommend the first 2 if you want a laugh!
DOES ANYONE KNOW WHAT ROYAL MAIL IS DOING? It seems that I missed the 7am collection from my local post box – or did I?
ROYAL MAIL – they REALLY don’t know what they are doing ……see previous 2 posts to make sense of this one!
I didn’t get a reply to the query I emailed to the Royal Mail’s Customer Service on 6 December until the 7th of January, and just for the record, I hadn’t actually got it when I added the postscript to blog No 2 above.
I thought, that since I have been moaning about them, I should also put up their reply on this blog, together with my reply to them. For the sake of easy reading I have put their reply first and mine follows, thus when I say “document below” it is now “document above”. I have, again, “redacted” any personal information or names of customer service representatives.
Thank you for contacting us about the changes we have announced in relation to our post-box network.
We are reaffirming our commitment to maintain our provision of post-boxes under the universal service. We are improving the level of public access to post-boxes in areas of under-provision, by adding around 2,000 boxes to the 115,000 we currently have. The new boxes will be targeted at rural areas, in particular in Scotland and Northern Ireland, as well as areas of new development not currently served by a post-box. Some will be added in high footfall areas such as railway stations and shopping centres.
In addition to this, low-volume post-boxes will move to ‘collection on delivery’ with the postman or woman emptying the box on their round, rather than providing a dedicated collection by van. Please be assured however that no post-boxes will be removed from service as a result of this initiative.
With regards to your specific query about the collection times of your local post-box being changed, I would like to explain that there has been a significant fall in the number of items posted in post-boxes, leaving many now not covering their costs. Rather than decommission uneconomic ones, we’re improving the cost effectiveness of collections. Emptying these low-use boxes on delivery enables us to be much more efficient going forward.
To elaborate, this means the post-box will be cleared earlier in the day. Please be assured that there will be no change to the ultimate delivery of the items you post because they will go through our system in exactly the same way. There should also be a later collection from another nearby post-box, typically in the late afternoon.
We have communicated our plans to Ofcom, Citizen’s Advice, Citizen’s Advice Scotland and Consumer Council Northern Ireland. Research shows that postal users are positive about the idea of moving collections, particularly from low-use boxes, to link with delivery. 91% of users did not choose their box based on collection time. Users understand this approach is more efficient and fitted with their desire for a more efficient postal service.
A notice is placed on every affected post-box four weeks ahead of the change to collection times. There will also be clear sign-posting for customers on the relevant post-boxes as to where their nearest late posting box is. I am sorry if this was still not in place at the time you were at the Post Box.
I hope you have found this information useful and that this explanation resolves your enquiry and concludes this matter for you. If there is anything else we can help you with though, please let us know.
MY REPLY to their reply …..
PLEASE CLICK THE “LIKE” BUTTON NOW!……AND leave a comment.
I’m sorry to say, on this occasion only, that I have neither a Twitter or a Facebook account, and don’t want them! If any of my readers would like to copy this blog into another platform, please feel free to do so!
THANK YOU FOR GETTING TO THE END OF THIS – for those who DID! you can email me direct by going to the “contact me” page