As well as putting up information about the petition to “Save the BBC” – see my previous post – I also included the link to it in my latest newz from julz mailing to my customers.
I got some very odd reactions! Whilst several of them replied to say they had either already added their names to the petition, and had done so as a result of seeing my post, I also got a long email from a customer, who was very upset that I had included mention of it in my mailing.
She wrote “Please remove me from your email list as you are using my personal data for a purpose other than in relation to our existing retail relationship i.e. to gather support for a non-retail related petition.
Whilst I appreciate your right to express your opinion, using my personal data to drum up support is, I think, in contravention of legislation designed to protect individuals’ privacy and to prevent unsolicited communication. I agreed, by entering into our commercial relationship, to receive communication regarding your goods and services, not with regard to your personal or political views and beliefs.
With respect to our retail relationship you can, of course, choose not accept my custom in the future.
I would be grateful if you could also ensure that you do not pass on my details to anyone else. If I have not explicitly stated this in the past, I am now updating my consent with regard to my personal information.”
I am obviously not naming her, I would never do that, but this is a genuine email, and I do feel that she deserves a reply. I did write back, but have received no answer, and I expect that she has put my email address on her junk list, so, in order to clear up a few misapprehensions that she and others may have, I am also publishing my reply.
“If you had looked at my blog, you would have seen that it is a general crafts blog AND my personal blog and as such I reserve the right to say what I like – smile.
Its very unusual for me to use it to promote something like this petition – I have used it once or twice for other specific issues that affect craftspeople, or myself personally – have a look at the ‘how ridiculous’ section if you can be bothered.
You obviously didn’t read the post – you might have seen the relevance, and anyone who lives in Britain must be aware of the fuss about the BBC at the moment. There was no pressure to sign the petition, however, I have a lot of people from all over the world on my mailing list and they wouldn’t know about this, so I used the mailing list for that reason, and to update customers about the fact that I will not be closing my etsy shop/ebay listings over the summer and to inform them of my new email address too – smile.
The newz from julz mailings are normally about what new stock is in or special offers, and as such, it won’t matter if you don;t get them – its just a service for customers.
You obviously feel strongly about these issues – I missed a bit out on the bottom line this time – by accident – it is my solemn promise that I DO NOT SHARE MY MAILING LIST, NOR WILL I EVER USE ONE OF THE PAYING SERVICES, who then use the list for other purposes – because I feel exactly the way you do!”
I have no idea whether she is right about the ‘legal aspect’ that she mentions in the second paragraph – does anyone know anything about this? However, whilst she was the only one who wrote at such length, there was a spate of ‘REMOVES’ in my replies to this mailing! So maybe others also object to my telling them about the petition? I can’t help that, customers have a right to ask to be removed from the mailing list any time for any reason, and I always comply. But I am surprised that I should get such a strong reaction.
What do you think about my inclusion of other issues in this blog or my newz from julz emails?
It would be interesting to know!
By the way, if you want to join the mailing list, you don’t have to buy anything, please see the form at the bottom of the SHOP TALK
And a big thank you to Roni in the USA who has taken up my theme about independent broadcasting and related it to the only independent network in the USA, which has to rely on open donations (PBS), on her blog “long live the BBC!”
(just to let you know that the spacing of this last section keeps moving, so I have had to add the “?” symbol just to separate the paragraphs!)