“I can’t believe it” 

For those of you who read yesterdays blog, and the very reasonable set of queries I sent them,

this is Royal Mail Customer Services Reply!  

Thank you for your further email.

I am sorry to learn that you are dissatisfied with my colleague’s previous response.  Unfortunately, there is nothing further I can add to what my colleague has already stated.

In the circumstances and in line with our Complaint Handling Process, may I respectfully suggest that you contact our Escalated Complaints Resolution Team, quoting your reference number xxxxxxx to escalate your complaint.  The Escalated Complaints Resolution Team can be contacted via email at:  customerresolution@your.royalmail.com. Alternatively, you can write to: Escalated Customer Resolution Team, Royal Mail, PO Box 466, PLYMOUTH, PL9 7HJ.

For further details regarding our Complaint Handling Process, please visit our website by following this link: www.royalmail.com/personal/help-and-support/how-do-I-make-a-complaint.

ALL I REALLY WANTED TO KNOW

Is what time the collections are at my nearest postbox

and whether it was worth using it!

Do I really have to escalate a complaint to find that out?