Tag Archives: post

Oh dear, there is nothing more Royal Mail can do: they can’t tell me when the change in collection times are being implemented!

Standard

“I can’t believe it” 

For those of you who read yesterdays blog, and the very reasonable set of queries I sent them,

this is Royal Mail Customer Services Reply!  Banner-template-email-receipt

Thank you for your further email.

I am sorry to learn that you are dissatisfied with my colleague’s previous response.  Unfortunately, there is nothing further I can add to what my colleague has already stated.

In the circumstances and in line with our Complaint Handling Process, may I respectfully suggest that you contact our Escalated Complaints Resolution Team, quoting your reference number xxxxxxx to escalate your complaint.  The Escalated Complaints Resolution Team can be contacted via email at:  customerresolution@your.royalmail.com. Alternatively, you can write to: Escalated Customer Resolution Team, Royal Mail, PO Box 466, PLYMOUTH, PL9 7HJ.

For further details regarding our Complaint Handling Process, please visit our website by following this link: www.royalmail.com/personal/help-and-support/how-do-I-make-a-complaint.

ALL I REALLY WANTED TO KNOW

Is what time the collections are at my nearest postbox

and whether it was worth using it!

Do I really have to escalate a complaint to find that out?